Refund & Cancellation Policy
Last updated: September 2026 · EncodeDesk
The short version: Pro and Team are a one-time yearly purchase, not a subscription. No auto-renewal, nothing to cancel, no refunds for unused time.
Overview
Pro and Team plans are a one-time yearly purchase through Razorpay, not a recurring subscription. This policy explains how renewal and refunds work for those purchases. Browser-based tools are free and are not covered by this policy, since there is nothing to refund.
Renewal and expiry
Plans do not auto-renew. You'll get an email reminder before your plan expires. If you don't renew, your account automatically returns to Free when the year ends, no action needed. Renewing before expiry extends your existing period by another year rather than starting over, so early renewal never wastes paid time.
Refunds
We do not provide refunds for partial or unused time on a plan. If you buy a different plan while one is already active (e.g. switching from Pro to Team), the new plan replaces the old one immediately for a fresh one-year period; the unused portion of the previous plan is not credited or refunded.
Failed payments
If a payment fails during checkout, no charge occurs and your plan is unaffected — simply try again. Since there is no recurring billing, there is no "payment failed" state to resolve after the fact.
GST invoices
A GST-compliant invoice (SAC code 998315) is generated for every successful payment and is available for download from your Billing dashboard.
Contact us
For billing disputes or questions not answered here, reach out through our Contact page and we’ll get back to you as soon as we can.
Read our Terms of Service for the full billing terms, or contact us with billing questions.